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Privacy Policy

Your privacy is fundamental to our mission of providing natural wellness solutions with complete transparency and trust.

Last Updated: December 2024

Our Commitment to Your Privacy

At VitaCore Premium, we understand that your personal information is precious and deserves the highest level of protection. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our natural wellness products, or engage with our services.

We are committed to transparency in all our data practices and ensuring that you have complete control over your personal information. Our approach to privacy is built on the principles of data minimization, purpose limitation, and user empowerment.

Natural Privacy Standards

Just as we source the finest natural ingredients for our wellness products, we carefully curate only the essential data needed to serve you better.

Secure by Design

Security isn't an afterthought—it's woven into every aspect of our digital infrastructure, just like quality is woven into our products.

Information We Collect

Personal Information

  • Account Information:

    Name, email address, phone number, shipping and billing addresses

  • Transaction Data:

    Purchase history, payment information, order preferences

  • Wellness Profile:

    Health goals, product preferences, usage patterns (optional)

  • Communication Data:

    Customer service interactions, feedback, reviews

Automatically Collected Information

  • Device Information:

    IP address, browser type, device identifiers, operating system

  • Usage Analytics:

    Pages visited, time spent on site, click patterns, referral sources

  • Cookies & Tracking:

    Session cookies, preferences, marketing attribution data

  • Location Data:

    General geographic location for shipping and compliance

How We Use Your Information

Primary Purposes

We collect and use your information solely to enhance your wellness journey and provide exceptional service. Your data helps us understand your needs and deliver personalized natural solutions.

Order Processing

  • • Process and fulfill your orders
  • • Handle shipping and delivery
  • • Manage returns and exchanges
  • • Provide order status updates

Customer Support

  • • Respond to inquiries
  • • Provide wellness guidance
  • • Resolve technical issues
  • • Improve service quality

Marketing & Communication

  • • Send wellness tips and updates
  • • Share product recommendations
  • • Notify about new arrivals
  • • Provide educational content

Wellness-Focused Personalization

We may use your wellness profile and purchase history to recommend natural products that align with your health goals. This helps us provide you with personalized wellness solutions while maintaining your privacy and control over your data.

Information Sharing & Disclosure

We Never Sell Your Data

Your personal information is never sold, rented, or traded to third parties for marketing purposes. We believe your wellness journey is private and personal.

Trusted Service Providers

  • Shipping Partners: To deliver your natural wellness products safely and efficiently
  • Payment Processors: To securely handle your transactions (we never store payment details)
  • Cloud Services: For secure data storage and website functionality
  • Customer Support Tools: To provide you with exceptional service

Legal Requirements

  • Legal Compliance: When required by law or legal process
  • Protection Rights: To protect our rights, property, or safety
  • User Safety: To protect the safety of our users and others
  • Business Transfers: In case of merger, acquisition, or asset sale

Data Security & Protection

Multi-Layer Security

Encryption

All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols.

Secure Infrastructure

Our servers are housed in secure data centers with physical and digital access controls.

Access Controls

Only authorized personnel have access to your personal information, and all access is logged and monitored.

Ongoing Security Measures

Regular Updates

Our security systems are continuously updated to protect against emerging threats.

Vulnerability Monitoring

Regular security audits and penetration testing ensure robust protection.

Staff Training

All team members undergo regular privacy and security training.

Compliance Standards

We adhere to GDPR, CCPA, and other relevant data protection regulations.

Security Incident Response

In the unlikely event of a security breach affecting your personal information, we will:

  • • Notify you within 72 hours of discovery
  • • Report to relevant authorities as required by law
  • • Take immediate steps to contain and resolve the issue
  • • Provide guidance on protective measures you can take

Your Rights & Choices

You Have Complete Control

We believe you should have full control over your personal information. Here are your rights and the choices available to you.

Access Your Data

Request a copy of all personal information we hold about you

Correct Information

Update or correct any inaccurate or incomplete data

Delete Your Data

Request deletion of your personal information (subject to legal requirements)

Restrict Processing

Limit how we use your information while maintaining your account

Opt-Out of Marketing

Unsubscribe from promotional emails and marketing communications

Data Portability

Download your data in a structured, machine-readable format

How to Exercise Your Rights

Account Settings

Most privacy settings can be managed directly through your account dashboard.

Access Your Account
Direct Contact

For other requests, contact our Data Protection Officer directly.

Contact Us

Cookies & Tracking Technologies

How We Use Cookies

Cookies and similar technologies help us provide you with a better, more personalized experience on our website. We use them to remember your preferences, analyze site performance, and improve our services.

Essential Cookies

Required for basic website functionality, security, and user authentication.

Preference Cookies

Remember your settings like language, region, and accessibility preferences.

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience.

Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness.

Your Cookie Choices

You have full control over which cookies we use. You can manage your preferences at any time.

Browser Settings

Most browsers allow you to control cookies through their settings preferences.

  • • Block all cookies
  • • Delete existing cookies
  • • Set preferences for specific sites
  • • Receive notifications when cookies are set

Our Cookie Settings

Use our cookie preference center to customize your experience.

Opt-Out Tools

Industry tools to opt out of targeted advertising.

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Cookie Consent

When you first visit our website, we'll ask for your consent to use non-essential cookies. You can change your preferences at any time using the "Manage Cookies" button.

Essential cookies are always active as they're necessary for the website to function properly.

International Data Transfers

Global Service with Local Protection

While VitaCore Premium is headquartered in the United Kingdom, we may transfer your personal information to service providers in other countries to provide you with the best natural wellness products and services.

Legal Safeguards

  • Adequacy Decisions: We transfer data to countries with adequate data protection laws
  • Standard Contractual Clauses: EU-approved contracts with our service providers
  • Binding Corporate Rules: Internal policies approved by data protection authorities
  • Certification Schemes: Providers with recognized privacy certifications

Transfer Locations

European Union

Primary servers processing facilities and within EU member states

United States

Selected service providers with EU-US Privacy Shield certification

Other Locations

Occasional transfers to trusted partners with appropriate safeguards

Your Rights Regarding Transfers

If you have concerns about international transfers of your data, you have the right to:

  • • Request information about specific transfers
  • • Object to certain types of processing
  • • Lodge complaints with supervisory authorities
  • • Seek legal remedies if your rights are violated

Children's Privacy

Protecting Young Wellness Enthusiasts

We take special care to protect the privacy of children and ensure our natural wellness products are used safely by families.

Age Restrictions

  • Under 13: We do not knowingly collect personal information from children under 13 years of age
  • Ages 13-16: Collection requires parental consent and additional protections
  • 16+: Standard privacy protections apply

Additional Protections

  • Parental Controls: Parents can review and delete their child's information
  • Limited Marketing: We do not target children under 16 with marketing communications
  • Educational Focus: Content is designed to be age-appropriate and educational

What to Do If We're Contacted by Children

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information from our servers promptly.

If You're a Parent

Contact us immediately if you believe your child has provided personal information to us.

Contact Us
If You're a Child

Ask your parent or guardian to contact us if you want to delete your information.

We're here to help keep you safe online!

Contact Information

Data Protection Officer

For any privacy-related questions, concerns, or requests, please contact our dedicated Data Protection Officer.

VitaCore Premium

Data Protection Department

Address

1 Angel Square
Manchester, M60 0AG
United Kingdom

Phone

+44 20 7946 0016

Mon-Fri: 9:00-17:00

Email

[email protected]

We respond within 48 hours

Supervisory Authority

You also have the right to lodge a complaint with your local data protection authority.

United Kingdom

Information Commissioner's Office (ICO)

ico.org.uk

+44 303 123 1113

European Union

Contact your local data protection authority

Find your authority

California, USA

California Attorney General's Office

Privacy protection

Policy Updates & Changes

Staying Current with Privacy Practices

As we continue to enhance our natural wellness solutions, we may occasionally update this Privacy Policy to reflect new practices or regulatory requirements.

Notification

We'll notify you of significant changes via email and prominent website notice

Effective Date

Changes take effect on the date specified in the policy update

Archive

Previous versions are available for reference upon request

Your Consent to Changes

By continuing to use our website and services after any changes take effect, you consent to the updated Privacy Policy. If you don't agree with the changes, you may:

Contact Us About Changes

Regular Policy Review

We review this Privacy Policy at least annually and whenever significant changes occur in our business practices or applicable laws. This ensures our privacy practices remain transparent and compliant.

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